Your workplace journey goes beyond installation. Benefit from a complete support model providing peace of mind and ensuring your key workplace outcomes are achieved.
Seamless onboarding.
Experience a successful implementation that is delivered on time and within the agreed budget. Our in-house project management team use proven systems, tools and procedures including a fully detailed deployment plan with critical milestones, review meetings and live risk logs. A dedicated Project Manager will deliver the deployment and bring in additional support from our software developers and installation technicians.
Strong partnerships.
Build a strong and lasting relationship with a nominated Account Manager. They will oversee your day-to-day experience as the primary point of contact and provide reports to support regular account reviews. They will ensure you maximise the outcomes associated with the deployment and support your workplace journey with the introduction of new products and roll-outs to additional sites.
Expert advice.
Receive ongoing technical guidance, custom analytics and access to our industry recognised experts. Our applications engineering team provide existing clients frontline support to resolve issues, provide guidance on evolving needs, and are experts in IT and data security to enable the adoption of best practice.
Always available.
The Freespace 24/7 technical customer support centre supports our global operations. Our team of Technical Customer Support Advisors are knowledgeable across all Freespace products enabling them to understand and resolve issues, whilst building strong relationships with nominated users in your business. We use a professional ticketing solution ensuring all issues are resolved within agreed SLAs.
Proactive monitoring.
Maximise uptime and keeping you connected. Our team of technical customer support advisors proactively monitor Freespace sensors, routers, access points and media servers across all customer sites. This is enabled through our admin portal which has been uniquely designed to provide a real-time RAG rated dashboard.